Frequently Asked Questions
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      MFA (Multi-factor Authentication)

      MFA can be set for admin users, external users, or both.

      There are 2 types of MFA that can be set up according to your preferences:

      1. Email Based MFA

      2. App Based MFA

      Alternatively, you can also decide to enable User Choice Based MFA, which means that upon logging into the portal, the user will be requested to confirm whether they wish to proceed with Email based MFA or App Based MFA.

       

      Email Based MFA

      1. The system will send an automated email to your registered log-in email ID with a time sensitive one-time 4 digit code. Kindly enter this authentication code into the portal login page to successfully access the portal.

      *Please note that the code is highly time sensitive and will only be valid for 15 minutes.

       

      App Based MFA

      1. A pop-up will arise, advising you that Multi-factor Authentication has been enabled for your account. Here, it will list out some instructions and guidelines (via the 'i' icon) and present you with a QR code: 
        Screenshot (2190)
      2. Download the authenticator app through Microsoft or you can click the link here -  https://www.microsoft.com/en-us/security/mobile-authenticator-app

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      3.  Once you have downloaded the app, please set your account by clicking on the 'Scan a QR code' button, and then click on the '+' sign to Add a new account:


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      4  It will then prompt you to choose what kind of account you are adding - please choose 'Other':

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      5  It will then open the camera asking for you to scan the QR code. Please scan the aforementioned QR code. The authenticator app will then present you with a time sensitive one-time 6 digit authentication code. Kindly enter that authentication code into the portal, which will verify that your enrolment was successful.